Terms of service

Welcome to Mama & the Chaos Creations! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our business, you agree to these terms. Please read them carefully.

1. General Terms

• All products offered by Mama & the Chaos Creations are handmade and made to order.

• By placing an order, you acknowledge that you have read, understood, and agreed to all policies, including shipping, refund, and return policies.

• We reserve the right to update these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting.

2. Ordering

• Orders are processed in the order they are received.

• All sales are final, as products are made to order. Please review your order details carefully before completing your purchase.

• We reserve the right to refuse service or cancel orders at our discretion.

3. Pricing and Payment

• All prices are listed in USD and are subject to change without notice.

• Payments must be made in full at the time of purchase through our secure checkout system.

4. Turnaround Time (TAT)

• Our current production time is 15-30 business days, excluding weekends and holidays. This timeframe does not include shipping transit time.

• Delays may occur during peak seasons or due to unforeseen circumstances, but we will communicate any significant changes.

5. Shipping

• Shipping costs and transit times are calculated at checkout.

• Mama & the Chaos Creations is not responsible for delays or lost packages caused by the shipping carrier.

• For more details, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

• All sales are final. We do not accept returns or provide refunds unless the product is defective or incorrect due to an error on our part.

• For more information, please see our Refund Policy.

7. Intellectual Property

• All content, including designs, images, and branding, is the intellectual property of Mama & the Chaos Creations. Reproduction, distribution, or unauthorized use is prohibited.

8. Limitation of Liability

• Mama & the Chaos Creations is not liable for any damages, losses, or injuries resulting from the use of our products.

• You agree to use our products responsibly and according to their intended purpose.

9. Privacy Policy

• We value your privacy and protect your personal information. For details on how we collect, use, and safeguard your data, please see our Privacy Policy.

10. Contact Information

For any questions or concerns about these Terms of Service, you can contact us by selecting contacts us on the website. 

Thank you for supporting Mama & the Chaos Creations!